Public Sector Tax & Treasury

Tax authorities across the country, and the world over, are faced with increasing demands to maximize revenue from their existing tax structure and, at the same time, providing improved levels of customer service and organizational efficiencies. Bull Services data warehousing solutions help facilitate the entire compliance cycle, including screening and selecting candidates for audit, conducting the audits, and managing and tracking the entire audit process.

For example, in Michigan, Bull Services worked with the Department of Treasury's Revenue Compliance Bureau to implement a state-of-the-art integrated information technology solution that is revolutionizing the way it administers the entire audit compliance process for more than 550,000 registered business taxpayers.

The result has been the creation of a system that is more productive for the state, more equitable for taxpayers, and a 21st century model for states across the country to emulate - so much so that both the National Governors Association and National Association of State CIOs have recognized it as a leading-edge solution. (read NASCIO's award recognition article)

The Michigan system provides auditors and management with rapid, real-time, online paperless access to taxpayer data, tax documents, third-party reports, law changes, court cases and other information. Approximately 250 auditors, administrative and support people will use the system to manage their work.

The results? The system has dramatically improved the audit selection process, fully integrated the field audit support system, improved customer service and productivity, and is expected to help the state increase by 10% its revenue recovered from previously unpaid taxes. (read the full Michigan case study - pdf 511 kb).